Accessibility Statement

Our Commitment to Accessibility

At Gem Media, we are dedicated to ensuring our website, www.gemmedia.co, is accessible to all users, including those with disabilities. As a New Zealand-based digital studio, we recognise the importance of inclusive design and strive to meet the needs of our diverse audience, reflecting our values of innovation and excellence.

Accessibility Standards

We are working toward compliance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, a globally recognised standard for web accessibility. Our goal is to provide a seamless experience for users using assistive technologies, such as screen readers, and to accommodate a range of physical and cognitive abilities.

Current Status

As of September 29, 2025, we are actively reviewing and enhancing our website to improve accessibility. While many features already meet accessibility standards, some areas may still be in progress. We are committed to ongoing testing and updates to address any identified barriers.

Known Limitations

  • Some older content or third-party templates in our Shop section may not yet fully comply with WCAG 2.1 AA.

  • Interactive elements, such as the newsletter signup, are being optimised for keyboard navigation and screen reader compatibility.

How We Are Improving

  • Conducting regular audits with accessibility tools and user feedback.

  • Training our design and development team on best practices for inclusive design.

  • Updating templates and content to meet WCAG 2.1 AA standards over the next 12 months.

Feedback and Support

We welcome your feedback on how we can improve accessibility. Please contact us at hello@gemmedia.co or via our Contact page if you encounter any issues or have suggestions. We aim to respond within 5 business days and will work to resolve accessibility concerns promptly.

Contact Information

Legal Compliance

This statement aligns with New Zealand’s commitment to the United Nations Convention on the Rights of Persons with Disabilities and supports our clients’ expectations for accessible digital solutions.

Last updated: September 29, 2025