Website Concierge & Care

Ongoing support plans for performance-driven brands.

Built for businesses that know that performance, precision and peace of mind are not optional.

Your website isn’t a one-time project - it’s an evolving asset to your business. Gem Media’s Website Concierge & Care Plans provide ongoing maintenance, performance tuning, and strategic guidance for brands seeking security, speed, and growth - all without lifting a finger or writing a single line of code.

Whether you need behind-the-scenes maintenance or strategic refinement, we take care of your digital home so you can stay focused on scaling your business.

Choose your website care plan

Maintain

$250+GST/month

Peace of mind that your website is quietly doing its job.

  • Monthly site check (performance, layout, broken links)

  • Minor edits and updates (1 hr/month)

  • Monthly analytics snapshot

  • Technical QA across devices

  • 404/redirect scan + fixes

  • Support via email (48–72hr response)

Best for: Launched websites that need expert oversight without hands-on chaos.

Optimise

$650+GST/month

Refine and elevate your site for improved UX, SEO and sales flow.

  • Everything in Maintain

  • Quarterly UX/UI & SEO review

  • Copy and CTA refresh suggestions

  • Speed/image optimisation

  • Homepage updates or layout tuning (2 hrs/qtr)

  • Strategic insights every quarter

  • Priority email support (within 48hrs)

Best for: Growth-stage brands ready to dial in performance and conversions.

Scale

$1,200+GST/month

Strategic refinement and technical performance—month in, month out.

  • Everything in Optimise

  • Monthly CRO & homepage review

  • SEO keyword strategy + on-page updates

  • Monthly design/dev support (4 hrs/mo)

  • Custom tool integrations (email, bookings, etc.)

  • Monthly strategy session (60 min)

  • Dedicated performance reporting

Best for: Established brands that treat their website as a sales engine.

How our care plans work

1. Choose your plan

Review the tier that matches your needs or book a quick clarity call.

2. Onboarding call

We’ll review your current site, brand goals and identify priority fixes.

3. Your care plan begins

We check your site monthly, manage fixes, and send insights and recommendations you can trust.

4. Grow

No chaos. No chasing freelancers. Just calm, high-functioning digital growth.

Not ready for ongoing care? Start with a Website Audit

Not ready for ongoing care?

Start with a one-off Website Audit — a deep dive into your current performance, user experience, SEO and more.

Get actionable insights, identify your top missed opportunities, and receive a roadmap to improve conversions

FAQ

  • Month-to-month, with a 3-month minimum for Optimise and Scale plans.

  • Absolutely. Many of our Maintain clients scale into a deeper plan once they see the value.

  • Yes. We may recommend an initial audit to assess platform, structure and tech stack.

  • Squarespace and Shopify are our specialities. We also support Webflow, Wix and WordPress sites on request.

  • Yes, you’ll need to have hosting in place with daily backups set up. These packages focus on maintaining and optimising your site rather than providing hosting. If you are on Squarespace, you’ll have hosting already in place.

  • No. We work on a consistent rhythm for progress — not stockpiling tasks.

  • We’ll troubleshoot and resolve issues caused by updates or external factors to keep your site running smoothly.

  • Absolutely. You can adjust your package at any time to match your evolving needs.

  • Annual billing is the default option for hosting and site care plans to ensure there is no disruption to the service.

    Monthly payment plans are available upon request. Our billing system automatically charges your credit card at the beginning of each month.

  • We’re happy to discuss custom solutions. Reach out, and we’ll tailor something just for you.

  • Most clients start with a three-month rhythm so they see real momentum. After that, you can upgrade or cancel anytime - no strings attached, just results.

Laptop displaying a menu on a wooden shelf with sunlight creating shadows.

Protect your most valuable digital asset.

Your website is working 24/7. With the right care, it should be your most consistent salesperson — not your biggest frustration.